Social Boycott: Crisis Escalation is an upcoming simulation from iluminr in the Conduct & Reputation category for Executive & Board, Legal and Compliance. It will test how your team protects customer trust & public disclosures, with indicative mapping to SEC Cyber Disclosure Rule, UK Consumer Duty and APRA CPS 230.
A social media campaign calls for customers to boycott your brand, and it is gaining momentum. Your team must decide how and when to respond, manage customer and staff sentiment and limit commercial impact.
What it will test
- Decide how and when to respond to a fast-moving boycott campaign.
- Coordinate communications across customers, staff and partners.
- Assess and limit the commercial and reputational impact.
Questions about Social Boycott: Crisis Escalation
What will Social Boycott: Crisis Escalation test?
Social Boycott: Crisis Escalation will test whether your team can decide how and when to respond to a fast-moving boycott campaign, coordinate communications across customers, staff and partners and assess and limit the commercial and reputational impact.
Who is Social Boycott: Crisis Escalation for?
It is designed for Executive & Board, Legal, Compliance, Communications, Investor Relations and Risk.
Which regulations and standards does Social Boycott: Crisis Escalation support?
Social Boycott: Crisis Escalation supports testing expectations in SEC Cyber Disclosure Rule, UK Consumer Duty, APRA CPS 230, ISO 22316, ISO 22398 and NIST SP 800-84. Mapping is indicative, so confirm scope against your own obligations.
When will Social Boycott: Crisis Escalation be available?
Social Boycott: Crisis Escalation is in development. Register your interest and we will contact you when it is ready, or about running a customized version sooner.
Can it be run individually or as a team?
It will run as a team exercise in a shared event room, and can be extended into a full-scale simulation.
