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Data center servers in the dark, illustrating the Tech Loss: ISP Outage Microsimulation
Coming soonThird-Party & TechnologyTeam

Tech Loss: ISP Outage

At a glance

Tech Loss: ISP Outage is an upcoming simulation from iluminr in the Third-Party & Technology category for Third-Party Risk, Operations and Risk. It will test how your team protects payments & customer account access, with indicative mapping to Interagency Third-Party Guidance, OCC / Fed / FDIC Sound Practices and FFIEC BCM Handbook.

A major internet service provider outage cuts connectivity to offices, branches and remote staff. Your team must restore critical services, switch to workarounds and keep customers informed while the provider gives little detail.

What it will test

  • Assess the impact of a provider outage on critical services and impact tolerances.
  • Activate connectivity workarounds and manual processes.
  • Manage provider communications and customer updates with limited information.

Questions about Tech Loss: ISP Outage

What will Tech Loss: ISP Outage test?

Tech Loss: ISP Outage will test whether your team can assess the impact of a provider outage on critical services and impact tolerances, activate connectivity workarounds and manual processes and manage provider communications and customer updates with limited information.

Who is Tech Loss: ISP Outage for?

It is designed for Third-Party Risk, Operations, Risk, Business Continuity, Technology & Security and Executive & Board.

Which regulations and standards does Tech Loss: ISP Outage support?

Tech Loss: ISP Outage supports testing expectations in Interagency Third-Party Guidance, OCC / Fed / FDIC Sound Practices, FFIEC BCM Handbook, EU DORA, UK PS21/3 Operational Resilience, APRA CPS 230, OSFI E-21, ISO 22301, Basel Principles for Operational Resilience, EBA Outsourcing Guidelines, EBA ICT & Security Risk Guidelines, OSFI B-13, SEC Regulation SCI, MAS BCM Guidelines, AU SOCI Act, ISO 22316, CPMI-IOSCO PFMI, ISO 22398 and NIST SP 800-84. Mapping is indicative, so confirm scope against your own obligations.

When will Tech Loss: ISP Outage be available?

Tech Loss: ISP Outage is in development. Register your interest and we will contact you when it is ready, or about running a customized version sooner.

Can it be run individually or as a team?

It will run as a team exercise in a shared event room, and can be extended into a full-scale simulation.

Available now

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